Maresee Policy

Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Maresee website, platform and related services ("Maresee", "Platform", "we", "us" or "our").

By creating an account, listing an item, purchasing an item, communicating with another user through Maresee, or otherwise using the Platform, you agree to be bound by these Terms, together with Maresee's Privacy Policy and Cookie Policy.

If you do not agree to these Terms, you must not use Maresee.

1. ABOUT MARESEE

Maresee is an online marketplace that allows users to buy and sell pre-owned clothing, footwear and fashion accessories.

Maresee provides the Platform through which buyers and sellers can communicate and arrange transactions. Unless otherwise stated, transactions are entered into directly between buyers and sellers. Maresee does not own or take possession of the items listed on the Platform.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

Users must be 18 years of age or older to create an account or use Maresee's buying or selling services.

By creating an account, you confirm that you are at least 18 years old.

To use Maresee's buying or selling services, users must create an account.

Users must provide information that is accurate, complete and up to date.

Users are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their account.

3. STRIPE VERIFICATION AND SELLER PAYOUTS

Seller payouts on Maresee are processed through Stripe, Maresee's payment service provider.

To receive payouts, sellers must complete the identity verification, KYC and other information requirements applicable to their Stripe-connected account.

Sellers will also be required to complete identity verification and payout setup once they list 5 items for sale.

Stripe may require identification documents, banking information and other information required for verification and payouts.

Maresee does not collect or store sellers' bank-account details for payout purposes.

Stripe may pause, delay, restrict or refuse payouts where required information has not been provided, cannot be verified, or where other applicable Stripe requirements have not been satisfied.

Creating another Maresee account does not restore a user's right to receive or withdraw funds where the user's account has been restricted or terminated. Any new account remains subject to Maresee's Terms and Conditions and the applicable Stripe verification and payout requirements.

4. USER PROFILES AND PRIVACY

Maresee values and protects the privacy of its users.

Personal information submitted during registration, identity verification, or payment setup is not publicly displayed on the platform.

To help protect user confidentiality, Maresee displays only limited profile information to other users, including:

  • Username
  • Profile image (if uploaded)
  • Listings and public activity

Legal names, identification documents, addresses, email addresses, telephone numbers and other private information are not publicly displayed through user profiles unless disclosure is required by law or otherwise permitted under Maresee's Privacy Policy.

Maresee may share personal information with service providers where reasonably necessary to provide Maresee's services.

For example, personal and shipment information may need to be provided to ACS Courier in order to create, process, track and deliver a shipment.

Personal information will be handled in accordance with Maresee's Privacy Policy and, where applicable, the privacy terms of the relevant service provider.

5. SELLING ON MARESEE

Creating a listing on Maresee is simple and free. To start selling, users must first create an account on our website. Once registered, users can use the platform both as sellers and buyers.

Sellers may list an unlimited number of items, subject to these Terms and any applicable Platform rules.

To publish a listing, sellers must provide clear and accurate information about the item they wish to sell. This includes uploading photos, writing a detailed description, and setting the selling price.

Sellers are responsible for ensuring that the item they send is the same item advertised in the listing.

6. PHOTOGRAPHS AND ITEM DESCRIPTION

Sellers must upload genuine photographs that accurately represent the item being offered for sale.

Photographs should clearly show the current condition of the item.

Sellers are encouraged to provide several photographs from different angles, including:

  • front and back;
  • close-up details;
  • labels or brand tags;
  • signs of wear or imperfections; and
  • proof of purchase where applicable.

Photos and descriptions must not materially misrepresent the item.

Sellers are responsible for ensuring that the item materially matches the photographs, description, condition, size, brand and other information provided in the listing.

7. ITEM CONDITION AND DEFECTS

Sellers must accurately describe the condition of every item.

Examples may include:

New with tags;

Like new;

Gently used; and

Used with visible wear.

All material defects, stains, marks, damage or other relevant imperfections must be clearly disclosed in the listing.

If an item has been altered, tailored, repaired or otherwise modified, this must be stated clearly.

Where possible, sellers should provide photographs showing any alterations or defects.

8. AUTHENTICITY AND COUNTERFEIT ITEMS

All branded items listed on Maresee must be authentic and legally owned by the seller.

Counterfeit, replica, imitation or otherwise unauthorised items are prohibited.

Sellers are responsible for ensuring that branded items they list are genuine.

Maresee does not authenticate items before they are listed or sold.

Buyers are responsible for reviewing the listing carefully and are encouraged to ask the seller directly through Maresee's messaging system for information or evidence of authenticity before purchasing a branded item.

If the authenticity of an item is questioned, Maresee may ask the seller to provide photographs, proof of purchase or other information relating to the item's authenticity.

Where an item is found or reasonably believed to be counterfeit, Maresee may remove the listing and take appropriate action in accordance with these Terms.

9. ALLOWED ITEMS

Maresee is a marketplace primarily dedicated to new or pre-loved fashion.

Permitted categories include:

  • women's clothing;
  • men's clothing;
  • children's clothing;

footwear; and

  • fashion accessories, including bags, belts, scarves, hats and jewellery.

All items must be legally owned by the seller and accurately represented.

Maresee may remove listings that fall outside the intended scope of the Platform.

10. PROHIBITED ITEMS

Users must not list or sell items that are:

  • counterfeit or replica;
  • stolen;
  • illegal;
  • unsafe;
  • unlawfully obtained;
  • prohibited by applicable law;
  • misleadingly described;
  • outside Maresee's permitted categories; or
  • otherwise prohibited by Maresee.

Maresee may remove prohibited listings without prior notice and may restrict, suspend or terminate the relevant account.

Maresee may update its prohibited-item rules from time to time.

11. LISTING AVAILABILITY

Sellers are responsible for keeping their listings accurate and available.

If an item has been sold elsewhere, lost, damaged, withdrawn from sale or is otherwise no longer available, the seller must promptly remove the listing.

Sellers must not knowingly leave an unavailable item available for purchase.

Repeated failure to maintain accurate listings may result in restriction, suspension or termination of the seller's account.

12. PRICING

Sellers are responsible for setting the selling price of their items.

Prices should reasonably reflect the condition, brand and characteristics of the item.

13. COMMUNICATION BETWEEN USERS

Buyers may message sellers through Maresee to ask questions about an item before purchasing.

Users should keep transaction-related communication within Maresee.

Users must not use Maresee messaging to:

  • arrange payment outside Maresee;
  • provide payment details for an off-platform transaction;
  • redirect another user to an external transaction; or
  • otherwise circumvent the Platform.

Users should avoid sharing unnecessary personal information through Maresee messaging.

Harassment, threats, abusive language or inappropriate behaviour may result in account restrictions, suspension or termination.

14. BUYING AN ITEM

A buyer may browse listings, communicate with sellers and purchase an item through Maresee's checkout process.

By completing checkout, the buyer agrees to pay the total amount displayed.

The total amount may include:

  • the item price;
  • applicable shipping costs; and
  • Maresee's Buyer Protection/platform fee.

Payments for transactions initiated through Maresee must be completed through the Platform.

Transactions completed outside Maresee are not protected by Maresee's payment, Buyer Protection or dispute-resolution procedures.

15. BUYER PROTECTION FEE

Maresee currently charges a 6.5% buyer-side platform fee, which includes Maresee's Buyer Protection service.

The fee is charged to the buyer and is separate from the seller's selling price.

The applicable fee will be displayed to the buyer before the purchase is completed.

The Buyer Protection service applies subject to these Terms and applicable law.

16. PAYMENT AND SELLER EARNINGS

Once an order is successfully completed, the seller will generally be eligible to receive the selling price of the item, subject to applicable refunds, disputes, cancellations, adjustments or other amounts permitted under these Terms.

An order is considered completed when:

  • the buyer confirms receipt and that the item is satisfactory; or
  • the parcel has been delivered or made available for collection and the buyer does not report an issue within the applicable 48-hour reporting period.

Once the applicable reporting period has passed without an issue being reported, the seller's earnings will be released to the seller's available Maresee earnings balance.

Sellers can view their sales and available earnings through the relevant Maresee account features.

17. SELLER WITHDRAWALS

Sellers may request withdrawal of available earnings, subject to completing the required Stripe connection and verification process.

Stripe is responsible for the applicable verification and payout process.

Payout timing may vary depending on Stripe processing, banking institutions, weekends, public holidays, verification requirements and other applicable circumstances.

18. SHIPPING

Maresee uses ACS Courier as its shipping provider for deliveries made through the Maresee platform. Shipments are subject to the applicable ACS terms and conditions of carriage, including any requirements concerning the sender, recipient, parcel contents, packaging, shipment information, delivery, returns, delays, loss, damage, and applicable claims.

To arrange and complete a shipment, Maresee may provide ACS with the personal and shipment information reasonably required by ACS, including the sender's and recipient's name, telephone number, delivery or pickup information, and other information required to create, process, track, or deliver the shipment. Such information will be handled in accordance with Maresee's Privacy Policy and, where applicable, ACS's privacy policy and terms.

By using Maresee's shipping service, users acknowledge that ACS's applicable terms and conditions of carriage also apply to the shipment. Maresee is not responsible for obligations or limitations imposed directly by ACS under those terms.

19. SHIPPING TIME AND EXTENSION

Sellers must ship sold items within 3 business days from the time the order is confirmed.

If a seller requires additional time, the seller must inform the buyer through Maresee's messaging system and notify Maresee as soon as possible.

If the item is not shipped within the applicable timeframe, Maresee may cancel the order and the buyer will receive a refund.

Repeated failure to ship within the applicable timeframe may result in account restrictions, suspension or termination.

Sellers must confirm shipment through the Platform once the item has been dropped off.

20. PACKAGING REQUIREMENTS

Sellers are responsible for ensuring that items are packaged safely and securely to prevent damage during transit.

When preparing a parcel:

  • Use sturdy outer packaging that properly fits the item
  • Fill any empty space with protective materials such as bubble wrap, paper, foam, or similar padding
  • Ensure the item cannot move freely inside the parcel
  • Seal the parcel securely using strong tape

Proper packaging helps protect the item and ensures a smooth delivery experience.

21. PROOF OF PACKAGING

We recommend that sellers take photos of the item and the packed parcel (both inside and outside) before shipping.

If the buyer reports damage or issues during transit, these photos may help resolve the situation more quickly.

If the item is damaged due to inadequate packaging, the seller may not be eligible for a refund or compensation.

22. FAILURE TO COLLECT A PARCEL

If a buyer fails to collect a parcel from the selected ACS location within the applicable collection period, the parcel may be returned to the seller in accordance with the applicable ACS procedures.

Any additional shipping or return costs resulting from the buyer's failure to collect the parcel will be charged to the buyer.

23. BUYER'S 48-HOUR REPORTING PERIOD

After the item has been delivered or made available for collection, the buyer has 48 hours to report an issue through Maresee.

The buyer should inspect the item promptly after receiving it.

If no issue is reported within the applicable 48-hour period, the order will normally be considered completed and the seller's earnings may be released.

24. ITEMS THAT DO NOT FIT OR DO NOT SUIT THE BUYER

Maresee's Buyer Protection does not cover returns or refunds where the item received matches the listing but:

  • the item does not fit as expected;
  • the buyer does not like how the item looks;
  • the buyer has changed their mind;
  • the buyer ordered the wrong size; or
  • the item does not suit the buyer's personal preference.

Buyers are therefore encouraged to carefully review the item's photographs, description, condition, size and measurements before purchasing.

25. WHAT COUNTS AS A VALID ITEM DISPUTE

A buyer may report an issue where the item received is materially or significantly different from the listing.

Examples may include:

  • receiving a completely different item;
  • material damage that was not disclosed;
  • an item whose condition is materially worse than represented;
  • an item materially different from the photographs or description;
  • a materially incorrect size or other material characteristic stated in the listing; or
  • a suspected counterfeit item.

Minor differences, normal signs of wear that were clearly disclosed, or subjective dissatisfaction do not automatically constitute a valid claim.

26. DISPUTE PROCESS

If a buyer believes that an item significantly differs from its listing, the buyer should first contact the seller through Maresee's messaging system and explain the issue.

The buyer and seller should attempt to resolve the matter between themselves and may agree on an appropriate solution, including a partial refund, a full refund without return, or a full refund following return of the item.

Maresee will only become involved where the buyer and seller cannot reach an agreement.

Where a dispute is escalated to Maresee, Maresee may review the information available to it, which may include photographs, videos, screenshots of the listing, shipping or tracking information, proof of purchase and communications between the buyer and seller.

Maresee may determine whether the item materially or significantly differs from the listing and, where necessary, determine an appropriate resolution under these Terms.

Depending on the circumstances, the resolution may include:

  • no refund;
  • a partial refund;
  • a full refund following return of the item;
  • cancellation of the transaction; or
  • release of the seller's funds.

Maresee will base any decision on the information and evidence available to it and the provisions of these Terms.

27. RETURNS

Where Maresee determines that an item must be returned as part of an approved dispute, the buyer must return the item within the timeframe communicated by Maresee.

The buyer must provide proof of shipment where requested.

The returned item must be in substantially the same condition in which it was received, allowing for reasonable inspection.

The buyer must not wash, materially use, alter or damage the item before returning it.

If the buyer materially changes, damages or misuses the item after receiving it, Maresee may take this into account when determining the appropriate refund.

28. RETURN SHIPPING COSTS

Where Maresee determines that the seller is responsible for the valid dispute, including where the seller sent the wrong item or materially misrepresented the item, the seller will be responsible for the applicable return shipping cost.

Where the buyer is responsible for the return, the buyer will generally be responsible for the applicable return shipping cost.

The buyer and seller may agree to a different arrangement where appropriate.

29. WHEN A BUYER WILL NOT RECEIVE A REFUND

A buyer will generally not be eligible for a refund under Maresee's Buyer Protection process where:

  • Maresee determines that the item materially matches the listing;
  • the buyer has already confirmed through Maresee that the item was received and everything was satisfactory;
  • the buyer fails to report the issue within the applicable 48-hour reporting period;
  • the buyer fails to provide reasonable evidence of the claimed issue within the timeframe requested by Maresee;
  • the buyer has washed, materially used, altered or damaged the item after receiving it, other than for reasonable inspection;
  • the issue relates only to the item not fitting, not suiting the buyer, or the buyer changing their mind;
  • the buyer fails to return an item within the timeframe provided by Maresee after a return has been approved;
  • the buyer provides false or misleading information; or
  • Maresee determines that the claim is fraudulent or abusive.

30. REFUND AMOUNTS

If Maresee approves a refund because the item is significantly different from the listing:

  • The item price will be refunded to the buyer.
  • The Buyer Protection fee will be refunded.
  • The original shipping cost is not refundable once the item has been shipped, because Maresee has already been charged by ACS.
  • If the seller is responsible for the problem, the seller is responsible for the return shipping cost.
  • If the buyer is responsible for the return, the buyer is responsible for the return shipping cost.
  • If an order is cancelled before the item is shipped, the buyer will receive a refund including the shipping cost.

31. PAYMENT DURING A DISPUTE

When a buyer reports an issue within the applicable reporting period, Maresee may delay the release of the seller's earnings until the issue has been reviewed and resolved.

The handling and release of funds is subject to the payment provider's systems and procedures.

32. MARESEE'S ROLE

Maresee operates as an online marketplace connecting buyers and sellers.

Maresee does not take ownership of items listed by users and is not the seller of those items.

Buyers and sellers are responsible for their transactions with each other. Sellers are responsible for the accuracy, condition and legality of the items they list, and buyers are responsible for reviewing the listing before making a purchase.

Maresee does not guarantee the quality, condition, authenticity, safety or legality of items listed by users, or the conduct of buyers or sellers.

33. LIMITATION OF LIABILITY

Maresee is not responsible for losses arising from matters outside Maresee's reasonable control, including inaccurate information provided by users, the conduct of buyers or sellers, disputes between users, or delays, loss or damage caused by the shipping provider.

Maresee is also not responsible for temporary interruptions or unavailability of the Platform.

Nothing in these Terms limits any liability or legal rights that cannot be excluded or limited under applicable law.

34. ACCOUNT SUSPENSION AND TERMINATION

Maresee may suspend, restrict or terminate a user's account where the user:

  • breaches these Terms;
  • provides false or misleading information;
  • lists prohibited or counterfeit items;
  • engages in fraudulent or abusive conduct;
  • attempts to circumvent Maresee's payment or shipping processes;
  • attempts to arrange transactions outside Maresee;
  • harasses or threatens another user;
  • repeatedly fails to complete transactions; or
  • misuses the Platform.

Maresee may also remove listings that do not comply with these Terms.

35. PROHIBITION ON REPLACEMENT ACCOUNTS

Maresee may suspend, restrict or permanently terminate a user's account where the user breaches these Terms and Conditions or otherwise engages in conduct that Maresee considers grounds for restriction.

A user whose Maresee account has been suspended, restricted, or terminated must not create, attempt to create, or use another Maresee account for the purpose of circumventing, avoiding, or continuing to use the Maresee platform following such restriction.

Seller payouts on Maresee are processed through Stripe. Sellers are required to complete Stripe's identity verification (KYC) and other applicable verification requirements in order to receive payouts. Creating another Maresee account using a different username or other account information does not necessarily avoid Stripe's verification requirements. Stripe may identify or request verification of the person or information associated with the account, and this may result in delays, restrictions or other issues with payments or payouts.

Creating another Maresee account does not remove or reverse the original suspension or termination.

36. INTELLECTUAL PROPERTY

Users retain ownership of the photographs, descriptions and other content they upload to Maresee.

By uploading content to Maresee, users give Maresee permission to use, display and reproduce that content as necessary to operate and promote the Maresee Platform. This permission is non-exclusive, meaning that users can continue to use their content elsewhere.

Users must only upload content that they own or have permission to use and must not upload content that infringes another person's intellectual property or privacy rights.

The Maresee name, logo, branding, website design, software and other materials belonging to Maresee remain the property of Maresee Ltd and may not be copied or used without Maresee's permission.

37. PROFESSIONAL / BUSINESS SELLERS

Maresee allows both private individuals and businesses to sell items through the Platform.

If you sell items through Maresee as part of a business, trade or professional activity, you are responsible for complying with any legal and tax obligations that apply to you, including any obligations relating to consumer rights, refunds, product information, registration or taxation.

Maresee does not provide legal or tax advice, and each user is responsible for understanding and complying with the obligations applicable to their activities.

38. CONTACTING MARESEE

Users may contact Maresee through the contact details provided on the Platform regarding their account, listings, purchases, sales, payments, shipping, refunds, disputes, complaints or these Terms.

Maresee's current contact details are available on the Platform.

39. CHANGES TO THESE TERMS

Maresee may update these Terms from time to time.

Where appropriate, Maresee may notify users of material changes through the Platform or other reasonable means.

The updated Terms will apply from the effective date stated in the updated version.

Continued use of Maresee after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

These Terms apply subject to applicable law.

40. ACCEPTANCE OF THESE TERMS

By creating an account or otherwise using Maresee, including listing or purchasing an item, you confirm that you have read and agree to these Terms and Conditions, together with Maresee's Privacy Policy and Cookie Policy.

If you do not agree to these Terms and Conditions, you must not use Maresee.

Maresee Ltd reserves all rights not expressly granted under these Terms.